Synopses & Reviews
All CEOs, managers, supervisors, training professionals, and educators must be able to effectively recruit, train, manage, and promote a culturally diverse work force. Unfortunately, few of them have been adequately trained to do so. Effective management of diversity is good business. It takes effective communication, conflict resolution, and the creation of an inclusive organizational culture to succeed. This comprehensive book helps administrators better understand the problems they face and how to deal with them by dispelling the myths and facing the realities of cultural diversity.
Drawing on numerous examples of successful diversity initiatives, the book gives the reader a balanced view of distinct diversity interventions. Cross-cultural training programs are critiqued, along with specific methods for assuring quality in-service training activities. Self-administered quizzes, surveys, and critical incidents are included to allow the reader to gain self-insight and self-improvement. African Americans, Hispanics, Native Americans, Asians, women, older workers, employees with disabilities, foreign workers, and majority cultural groups are discussed in great detail. Theories and laws, as well as behavioral, cognitive, and affective strategies are among the topics presented.
Review
For business schools, practitioners, and human resource professionals, as well as managers and students in these fields. General; upper division undergraduate through faculty; two-year technical program students.Choice
Review
Cultural Diversity in the Workplace is excellent.James A. Champion, Director Corporate Diversity/Employee Affairs Ryder Systems, Inc.
Review
In light of the current debate over affirmative action policies, this book's timely goal is to help administrators better understand the problems they face--and how to deal with them--by dispelling the myths and facing the realities of cultural diversity.California Public Employee Relations
Synopsis
All CEOs, managers, supervisors, training professionals, and educators must be able to effectively recruit, train, manage, and promote a culturally diverse work force. Unfortunately, few of them have been adequately trained to do so. Effective management of diversity is good business. It takes effective communication, conflict resolution, and the creation of an inclusive organizational culture to succeed. This comprehensive book helps administrators better understand the problems they face--and how to deal with them--by dispelling the myths and facing the realities of cultural diversity.
Synopsis
"...provides a useful framework for managers to recognize cultural differences, and it outlines strategies for addressing issues related to diversity and conflict. The book's real value lies in its comprehensive approach, which prompts the reader to search further for a greater understanding of the issues." Security Management
Description
Includes bibliographical references (p. [233]-252) and index.
About the Author
GEORGE HENDERSON, a pioneer among African American educators in Oklahoma, is chair of the Department of Human Relations and a Regents' Professor at the University of Oklahoma.
Table of Contents
Preface
People
Introduction
Ethnic Minorities
Women
Older Workers
Workers with Disabilities
Foreign Workers
Workplace Issues and Interventions
Barriers to Cultural Diversity
Communication in Organizations
Words that Hurt
Cross-Cultural Conflict
Epilogue
References
Appendix A: Answers to the Sexual Harassment Quiz
Appendix B: Interpretation of Behavior Style Questionnaire
Index