Synopses & Reviews
Decisions about Re-engineering is more analytical and thought provoking than most books on the topic of Business Process Re-engineering. It raises the key issues calling for decisions, delineates the options and trade-off factors that typically arise, and suggests how to tackle them.
Table of Contents
Introduction. Articles and books on re-engineering. Kinds of decisions. Boundaries and breakdowns. Project scope decisions. Untangling design approach decisions. External influences. Process modelling. Trying out the design. IT impact. Process design decisions. Change management factors. Appendix: Suppliers of software products. Author index. General index.