Synopses & Reviews
A trusted advisor to 90 of the Fortune 100 companies, Jac Fitz-enz is renowned as "the father of human performance benchmarking." He now turns his incisive eye toward performance in the e-World--especially as it is evolving from the industrial "i-World"--and shows how to manage an organization for maximum measurable results in times of head-spinning change.
"How can we measure true return on investment in a faster-moving, open-system world? How do we improve results in this new world using the same intellectual capital--our people?" These are the questions that far-sighted executives are asking. Fitz-enz answers by examining four key areas, each culminating in a Scorecard that lets readers gauge their own ROIs:
* Leadership argues that better communication and a high-touch approach--hardly traditional ROI focus points--are imperative for engaging the e-workforce.
* Strategy explores the links between innovation and risk, offering new ideas for rising above "commodity" status.
* Human Capital reveals that by combining continual learning and knowledge management, companies become Employers of Choice.
* External Relationships shows how to measure success with customers, partners, and alliances.
The final section shows "how to do it," wrapping the challenge into a practical methodology for making the transformation from the traditional to the e-savvy company.
Review
“The book is a gift—from an experienced researcher and HR guru whose credentials permit a foray into the evolving environment of the future. He’s made the landscape comprehensible. Whether you read the book for the down-to-earth checklists or the more philosophical conjectures, you’ll benefit from The E-Aligned Enterprise”
--HR Magazine
Description
Includes bibliographical references (p. [253]-256) and index.
About the Author
Jac Fitz-enz, Ph.D. (Saratoga, CA) is founder and chairman of the Saratoga Institute, known for its pioneering research and reports on performance measurement and improvement. His books include Human Value Management, The 8 Practices of Exceptional Companies, and The ROI of Human Capital.
Table of Contents
Preface
Same People--Different World, The Task at Hand, Finding Solid Ground, Structure and Style
Part I: Enfolding the New World
1. What a Trip!
Chaos, Complexity, Technology, The New Chapter in the Human History Book, Keeping It in Perspective
2. iWorld Meets eWorld
3. The Practical Side of Intellectual Capital
Part II: Leadership Imperatives in eWorld
4. Leading: The Inside Game
5. Leading Others into eWorld
6. eLeadership Summary and Scorecard
Part III: Strategy Drivers: Connectivity--Innovation--Customers
7. Building an eWorld Strategy
8. Innovating and Setting the Standard
9. Selling and Servicing the eCustomer
10. eStrategy Summary and Scorecard
Part IV: Human Capital: The eWorld Lever
11. Power to the People
12. How to Become the Employer of Choice
13. Integrating Knowledge Management and Learning
14. eHuman Capital Summary and Scorecard
Part V: Aligning Your Enterprise for eWorld
15. How to Align Your Enterprise for eWorld
16. eAlignment Scorecard
Epilogue
Over the Horizon: What a View, Be Prepared, Key to Life in eWorld
Appendix
A. Three Levels of Measurement
B. Bibliography