Synopses & Reviews
'This comprehensive text covers the key human relation skills students need to be successful managers in the workplace. Ideal for both two- and four-year programs, Effective Human Relations uses an organizational perspective to help students understand the disparate factors that influence employee behavior. The Tenth Edition focuses more directly on chapter objectives, establishing them around the seven themes of the text--communication, self-awareness, self-acceptance, motivation, trust, self-disclosure, and conflict resolution--so that the students absorb and connect the concepts. New areas of coverage include goal-setting principles; root causes of negative attitudes; introduction of the Reiss Profile instrument used to classify our basic desires; the use of \"branding\" to achieve greater visibility in a crowded job market; discrimination based on a person\'s religious preference; new ways to classify various forms of technostress; and new support for the importance of emotional intelligence. Throughout the text, major themes are supported by a multitude of real-world examples and emotional intelligence checkpoints.'
Synopsis
This comprehensive text, ideal for both two- and four-year programs, covers key human relations skills from an organizational perspective to help students who plan to become managers understand the disparate factors that influence employee behavior. Effective Human Relations balances proven fundamentals with new practices, preparing students for success in an unpredictable business environment. The Ninth Edition features the authors' popular Total Person approach, highlighting seven major themes that affect human relations throughout the text: communication, self-awareness, self-acceptance, motivation, trust, self-disclosure, and conflict resolution. Real-world examples and practical applications engage students' interest and facilitate learning.
About the Author
Barry L. Reece brings a wealth of teaching, consulting and research experience to the foundation of this leading text. Now Professor Emeritus at Virginia Polytechnic Institute and State University, Dr. Reece received his Ed.D. from the University of Nebraska. Dr. Reece has been actively involved in teaching, research, consulting, and designing training programs throughout the past three decades. He has conducted more than 500 workshops and seminars devoted to leadership, human relations, communications, sales, customer service, and small business operations. He has received the Excellence in Teaching Award for classroom teaching at Virginia Tech and the Trainer of the Year Award presented by the Valleys of Virginia Chapter of the American Society for Training and Development. Dr. Reece has contributed to numerous journals and is author or co-author of thirty books. He has served as a consultant to Lowe's Companies, Inc., First Union, WLR Foods, Kinney Shoe Corporation, and numerous other profit and not-for-profit organizations.Professor Rhonda Brandt combined a wealth of knowledge about human relations in the corporate world with an extensive teaching background to bring exceptional balance to this text. Professor Brandt taught interpersonal and business communications, human resources management, and various related courses in the Business and Marketing Division of Ozarks Technical Community College in Springfield, Missouri. She received her B.A. in business education with vocational certification from the University of Northern Iowa and M.A. in Practical Arts and Vocational/Technical Education from the University of Missouri. She served as a faculty member at Hawkeye Community College and Administrative Support Department Chair at Springfield College. Professor Brandt conducted workshops and seminars for teachers, small businesses, and large corporations throughout the nation for more than twenty-five years before passing away in 2008.
Table of Contents
Note: Each chapter includes a Summary, Career Corner, Key Terms, Review Questions, Application Exercises, and an Internet Exercise. I. Human Relations: The Key to Personal Growth and Career Success 1. Introduction to Human Relations The Nature, Purpose, and Importance of Human Relations The Forces Influencing Behavior at Work The Development of the Human Relations Movement Major Themes in Human Relations Human Relations: Benefits to You Case 1.1 Challenges in the New Economy Case 1.2 In Search of Work/Life Balance 2. Improving Personal and Organizational Communications Advanced Technology's Impact on Communication The Communication Process Communication Filters How to Improve Personal Communication Communications in Organizations Communicating via Technology Case 2.1 Cybersurveillance: Big Brother Is Watching! Case 2. 2 Reading Nonverbal Cues II. Career Success Begins with Knowing Yourself 3. Understanding Your Communication Style Communication Styles: An Introduction The Communication Style Model Versatility: The Third Dimension A Final Word of Caution Case 3.1 Steve Ballmer Keeps the Good Times Rolling at Microsoft Case 3.2 Communication Style Training Builds Teamwork 4. Building High Self-Esteem The Power of Self-Esteem Self-Esteem Influences Your Behavior How to Build Self-Esteem Organizations Can Help Case 4.1 "Popeye" Lives On Case 4.2 Find Your Yoda 5. Personal Values Influence Ethical Choices Character, Integrity, and Moral Development How Personal Values Are Formed Values Conflicts Personal Values and Ethical Choices Corporate Values and Ethical Choices Values and Ethics in International Business Case 5.1 Character Counts as Much as Credentials Case 5.2 To Get to the Bottom of the Scandal, Go to the Top 6. Attitudes Can Shape Your Life Attitudes Can Be Learned How Attitudes Are Formed Attitudes Valued by Employers How to Change Attitudes Organizations' Efforts Toward Improving Employees' Attitudes A Final Word Case 6.1 Where Is My Stability? Case 6.2 Life Is Good at the Pike Place Fish Market 7. Motivating Yourself and Others The Complex Nature of Motivation Influential Motivational Theories Contemporary Employee Motivation Strategies Self-Motivation Strategies Case 7.1 Motivating Employees During Tough Times Case 7.2 Let the People Have the Power III. Personal Strategies for Improving Human Relations 8. Improving Interpersonal Relations with Constructive Self-Disclosure Self-Disclosure: An Introduction The Johari Window: A Model for Self-Understanding Appropriate Self-Disclosure Barriers to Self-Disclosure in an Organizational Setting Practice Self-Disclosure Case 8.1 the Art of Giving Criticism Case 8.2 360-Degree Feedback Uncovers Blind Spots 9. Achieving Emotional Balance in a Chaotic World Emotions--An Introduction Factors That Influence Our Emotions Coping with Your Anger and the Anger of Others Violence in the Workplace Emotional Styles Strategies for Achieving Emotional Control Case 9.1 Coping with Grief Case 9.2 Helping Employees Who Behave Badly 10. Building Stronger Relationships with Positive Energy How Positive Energy Contributes to Improved Interpersonal Relationships Our Need for Positive Experiences Positive Reinforcement--A Powerful Affirmation Barriers to Positive Reinforcement Rewarding Individual and Team Performance Case 10.1 Incentives: The Good, the Bad, and the Ugly Case 10.2 Improving Quality with Suggestions 11. Developing a Professional Presence Professional Presence--An Introduction The Image You Project Case 11.1 The Importance of Class Case 11.2 Do You Want to Be Your Own Brand? IV. If We All Work Together... 12. Team Building: A Leadership Strategy Leadership Challenges in a Changing Workplace Basic Beliefs About Teamwork Team Building Skills for Leaders Situational Leadership Teamwork: The Employee's Role Case 12.1 Coaching to Improve Human Performance Case 12.2 Can You Become a Leader? 13. Resolving Conflict and Dealing with Difficult People A New View of Conflict Finding the Root of the Conflict Learn to Negotiate Effectively Conflict Resolution Process The Role of Labor Unions in Conflict Resolution Case 13.1 Couples Combat Case 13.2 Personal Assertiveness Pays Off V. Special Challenges in Human Relations 14. Responding to Personal and Work-Related Stress The Stress Factor in Your Life Major Causes of Stress Assessing the Stress in Your Life Stress Management Strategies Coping with Psychological Disorders Case 14.1 Work/Life Balance in a Chaotic World Case 14.2 Drugs on Campus 15. Valuing Work Force Diversity Work Force Diversity--A Definition Prejudiced Attitudes The Many Forms of Discrimination The Issue of Valuing Diversity Managing Diversity Affirmative Action: Yesterday and Today Case 15.1 Quality Education Through Enhanced Diversity Case 15.2 Xenophobia: Fear of Foreigners 16. The Changing Roles of Men and Women Traditional Roles Are Changing Problems Facing Women in Organizations Problems Facing Men in Organizations Challenges and Opportunities for Working Men and Women How to Cope with Gender-Biased Behavior Learn to Understand and Respect Gender Differences Case 16.1 Salomon Smith Barney Learns the Hard Way Case 16.2 Creating a Balance VI. You Can Plan for Success 17. A Life Plan for Effective Human Relations Achieving Balance in a Chaotic World Toward a New Definition of Success Toward Right Livelihood Developing a Healthy Lifestyle Planning for Changes in Your Life The Choice Is Yours Case 17.1 Friendships as a Source of Positive Energy