Synopses & Reviews
Short, inexpensive, and thorough! Sounds like the perfect textbook. ESSENTIALS OF SKILLED HELPING: MANAGING PROBLEMS, DEVELOPING OPPORTUNITIES shows you how to both address conflicts and create opportunities at the same time. And because it's packed with case studies and written in a simple style, this helping textbook is easy to use as well as informative. Plus, it's loaded with study tools to help you make sure that you've absorbed all the valuable material that you'll need for your career as a helper.
About the Author
Gerard Egan, Ph.D., is Emeritus Professor of Psychology and Organizational Studies at Loyola University of Chicago. He has written over a dozen books and currently writes in the areas of communication, counseling, business and organization effectiveness, management development, leadership, the management of innovation and change, and organization politics and culture. He also conducts workshops in these areas both in the United States and abroad and is a consultant at a variety of companies and institutions worldwide.
Table of Contents
PART I: LAYING THE GROUNDWORK. 1. Introduction to Helping. 2. The Helping Relationship and the Values that Drive it. PART II: THE THERAPEUTIC DIALOGUE. 3. The Basics of Communication: Tuning In to Clients and Active Listening. 4. Communicating Empathy and Checking Understanding. 5. The Art of Probing and Summarizing. 6. Helping Clients Challenge Themselves. 7. Challenging Skills and the Wisdom Needed to Use Them Well. PART III: THE STAGES AND TASKS OF THE HELPING MODEL. 8. Stage I: Helping Clients Tell Their Stories: An Introduction to Stage I. 9. Stage II. Helping Clients Identify, Choose, and Shape Problem-Managing Goals. 10. Stage III: Helping Clients Develop Strategies and Plans for Accomplishing Goals. 11. The Action Arrow: Helping Clients Overcome Obstacles, Execute Plans, and Get Results. References. Index.