Synopses & Reviews
This book explores ethnographic studies of diagnostic work in diverse settings. Switching attention from product (diagnosis) to process (diagnosing), it reveals the importance of collaborative, socio-material, technologically augmented practices, exploring the potential of the multi-disciplinary studies presented to inform innovation.
About the Author
MONIKA BSCHER is Senior Lecturer in Sociology, Lancaster University, UK
DAWN GOODWIN is Lecturer, School of Health and Medicine, Lancaster University, UK
JESSICA MESMAN is Assistant Professor, Department of Technology and Society Studies, University of Maastricht, The Netherlands
Table of Contents
Introduction: Diagnostic Work;
M. Bscher, D, Goodwin, J. Mesman * Part I: Finding Fault with Fault Finding * Making Matters Speak: Troubleshooting in Railway Maintenance--
J. M. Sanne *Reading the Signs: Prison Officers Diagnosis of Potential Self-harm and Suicide and their Mindfulness of the Well-being and Safety of Prisoners; A. Wilson * The Social and Organisational Features of Diagnosis; J. ONeill * Senses and Sense-making in Anaesthesia-- D. Goodwin * Part II: Suspicion
* Suspicious Minds; R. S. Slack, R. Procter, M. Hartswood, A. Voss, M. Rouncefield * Making a Diagnosis through Coronary Angiogram--P. Byrne * Managing the Diagnostic Space: Interactional Dilemmas in Calls to a Telephone Health Help Line; J. Pooler * Epiphanies and Other Aspects of Diagnostic Work in Calls to a Technical Support Helpline; A. Firth * Part III: Interventions * Digital Material: Diagnostic Work in Software Development and Appropriation; M. Bscher * Diagnosing and Acting upon Dementia: Marte Meo-- I. Moser * Tending the Interface: Producing Selves through Videoelectroencephalography-- A. Choby * Diagnosis at Work in Collaborative Actions-- J. Mesman * Conclusion; M. Bscher, D, Goodwin, J. Mesman