Synopses & Reviews
Retail financial services is a sector in which technological change--and particularly information technology (IT)--has become critically important. This collection looks at how firms develop a strategic approach to IT in this sector. The contributors present seven case studies from Scottish industry while focusing on key strategic projects within these case companies.
Description
Includes bibliographical references (p. [315]-326) and index.
Table of Contents
1. Expertise and Innovation
2. Context and Methods of Study
3. The Case Studies
Part I - Strategy
4. The Negotiation of the Sector
5. Structural Position of the IS Function
6. Strategy and Innovation
Part II - Technology
7. Information Technology and Financial Services
8. Software Development Practices
9. Implementation and Innovation
10. User Relations and IT Integration
Part III - Expertise
11. The Dimensions of Expertise
12. IT Careers: Organizational and Occupational Strategies
13. The Economy of IS Expertise
14. Conclusion
References
Index