Synopses & Reviews
In a world where knowledge is king, the Web never sleeps, and competitive challenge increases exponentially, Robert Rodin shows you how to prepare for the three insatiable demands of today's customers: they want their product or service FREE, they want it PERFECT, and they want it NOW. No matter what business you're in, you have to find a way to respond -- or risk losing your customers to competitors who are discovering new ways to sell your product or service cheaper, better, and faster than you've ever imagined. andlt;BRandgt; As the dynamic CEO of electronics distributor Marshall Industries, Rob Rodin engineered the astounding reinvention of his company, turning a conventionally successful $500 million business into a Web-enabled $2 billion competitive powerhouse. Free, Perfect, and Now tells the dramatic story of that transformation from the inside. Detailing the hard lessons learned in competitive battle, it offers a compelling new perspective on the most pressing issue facing businesspeople today: how to prepare a customer-focused corporation for a future you can't predict.
Review
George Gendron Editor, andlt;Iandgt;Inc.andlt;/Iandgt; magazine andlt;Iandgt;Free, Perfect, and Nowandlt;/Iandgt; is the perfect business book for our times, one of the few authentic accounts I've read about how companies really manage to transform themselves.
Review
George Gendron
Editor, Inc. magazine
Free, Perfect, and Now is the perfect business book for our times, one of the few authentic accounts I've read about how companies really manage to transform themselves.
Review
Warren Bennis author of andlt;Iandgt; On Becoming a Leaderandlt;/Iandgt; For anyone who wants understand the 'on the ground' narrative of how entrepreneurs work, how innovation leverages intellectual capital, and how ideas -- business ideas -- can improve the quality of life, this is the book for you.
Review
Alan Webber Founding Editor, andlt;Iandgt;Fast Companyandlt;/Iandgt; magazine Read this book for what it takes to be a fast company.
About the Author
andlt;Bandgt;Robert Rodinandlt;/Bandgt; is the former CEO and president of Marshall Industries. He is presently founder, chairman, and CEO of eConnections, and creator of the world's number-one business-to-business Web site, providing services, management, and infrastructure to create supply chain solutions.
Table of Contents
andlt;BRandgt;andlt;Bandgt;Contentsandlt;/Bandgt;andlt;BRandgt;andlt;BRandgt;andlt;Bandgt;1andlt;BRandgt;andlt;BRandgt;The Customer Connection:andlt;/Bandgt;andlt;BRandgt;andlt;BRandgt;Addressing the Problemandlt;BRandgt;andlt;BRandgt;andlt;Bandgt;2andlt;BRandgt;andlt;BRandgt;You Don't Know What You Don't Know:andlt;/Bandgt;andlt;BRandgt;andlt;BRandgt;Learning Where to Lookandlt;BRandgt;andlt;BRandgt;andlt;Bandgt;3andlt;BRandgt;andlt;BRandgt;Frustration by Design:andlt;/Bandgt;andlt;BRandgt;andlt;BRandgt;Why Bad Things Happen in Good Organizationsandlt;BRandgt;andlt;BRandgt;andlt;Bandgt;4andlt;BRandgt;andlt;BRandgt;Management on Trial:andlt;/Bandgt;andlt;BRandgt;andlt;BRandgt;Launching Radical Changeandlt;BRandgt;andlt;BRandgt;andlt;Bandgt;5andlt;BRandgt;andlt;BRandgt;The $15,000 Pallet Rack:andlt;/Bandgt;andlt;BRandgt;andlt;BRandgt;Building a Common Missionandlt;BRandgt;andlt;BRandgt;andlt;Bandgt;6andlt;BRandgt;andlt;BRandgt;Money Matters Most:andlt;/Bandgt;andlt;BRandgt;andlt;BRandgt;Designing the Right Incentivesandlt;BRandgt;andlt;BRandgt;andlt;Bandgt;7andlt;BRandgt;andlt;BRandgt;No One Asks for a Salesman:andlt;/Bandgt;andlt;BRandgt;andlt;BRandgt;Customers Want Solutionsandlt;BRandgt;andlt;BRandgt;andlt;Bandgt;8andlt;BRandgt;andlt;BRandgt;The Uses of Tools:andlt;/Bandgt;andlt;BRandgt;andlt;BRandgt;Technology Without Tearsandlt;BRandgt;andlt;BRandgt;andlt;Bandgt;9andlt;BRandgt;andlt;BRandgt;Captain Internet and the Tower of Babel:andlt;/Bandgt;andlt;BRandgt;andlt;BRandgt;Get Wiredandlt;BRandgt;andlt;BRandgt;andlt;Bandgt;10andlt;BRandgt;andlt;BRandgt;The Upside of Perfect:andlt;/Bandgt;andlt;BRandgt;andlt;BRandgt;Creating an Innovative Cultureandlt;BRandgt;andlt;BRandgt;andlt;Bandgt;11andlt;BRandgt;andlt;BRandgt;Millennium Rules: andlt;/Bandgt;andlt;BRandgt;andlt;BRandgt;What's Next?andlt;BRandgt;andlt;BRandgt;Acknowledgments