Synopses & Reviews
Sooner or later every supervisor must deal with a difficult employee. This book helps managers understand why performance problems occur, and how to resolve them. It includes a six-step intervention model, and a thorough discussion of discipline and termination procedures.
Synopsis
Sooner or later every supervisor must deal with a difficult employee.
Synopsis
Helps managers understand why performance problems occur and how to resolve them.
Table of Contents
Part 1: Defining Difficult Employees Management's Responsibility Definition of the Difficult Employee Remember the Message Six-Step Intervention Model Part 2: The Intervention Model Step 1: Identify and Define the Performance Problem Give Constructive Feedback Step 2: Explain the Impact of the Problem Step 3: Analyze the Reasons for the Problem Examine Your Influence Step 4: Define the Expected Performance Standard Step 5: Explore Ideas for a Solution Step 6: Write the Plan for Improvement Part 3: The Intervention Conference The Conference Agenda Part 4: Disciplinary Action and Termination The Whats and Whens of Discipline Progressive Discipline Policies The Issue of Termination Part 5: Author's Responses