Synopses & Reviews
More than ever, effective human relations skills are crucial to business success as organizations grow and compete in a global business environment. Employees must have the knowledge and skill to adapt to a workplace where change is frequent and inevitable.
Using time-tested, research-based psychology and management principles, as well as newer theories and philosophies of human relations drawn from management theory, group theory, personality theory, and relationship theory Lamberton, Human Relations will help you prepare for this changing world. You will find strategies and techniques to achieve human relations success on and off the job, and human relations skills that transfer from the classroom to the real world of work.
Table of Contents
Part One: Human Relations and You
Chapter 1: Human Relations: A Background
Chapter 2: Self-Concept and Self-Esteem in Human Relations
Chapter 3: Self-Awareness and Self-Disclosure
Chapter 4: Attitudes
Chapter 5: Personal and Organization Values
Chapter 6: Motivation: Increasing Productivity
Part Two: Human Relations in Groups
Chapter 7: Communication and Human Relations
Chapter 8: People, Groups, and Their Leaders
Chapter 9: Teams in Quality Organizations
Chapter 10: Achieving Emptional CEmotional3> Part Three: Building Your Human Relations Skills
Chapter 11: Individual and Organizational Change
Chapter 12: Creativity and Human Relations
Chapter 13: Conflict Management
Chapter 14: Stress and Stress Management
Chapter 15: Your External and Internal Customers
Part Four: Thriving In a Changing World
Chapter 16: Human Relations in a World of Diversity
Chapter 17: Business Ethics and Social Responsibility
Chapter 18: Maintaining Workplace Health
Chapter 19: Human Relations and Your Future Success