Synopses & Reviews
Since the emergence of Total Quality Management nearly two decades ago, business managers have been deluged with a seemingly endless stream of methods, strategies, ideas, and techniques, each "guaranteed" to be the secret to successfully implementing TQM. What has been missing is a clear, objective evaluation of these competing claims, and a systematic approach for implementing the best of these ideas in a comprehensive quality initiative and measuring its progress. Implementing Jurans Road Map for Quality Leadership fills that need. This practical guide to quality management is based on papers, presentations, and topic tracks from the Juran Institutes annual IMPRO
® conference for quality practitioners. It presents a complete, step-by-step road map for managers who want to introduce and sustain a successful quality initiative. This integrated model supplies the concepts, processes, and tools needed to achieve world-class quality performance in every business function and process. Employing numerous examples of applications and lessons learned from the successes (and failures) of leading organizations, this indispensable guide:
- Identifies and explains the major components of the Juran Institutes model for Total Quality Management
- Provides an implementation road map for developing the model
- Presents the successful strategies used by leaders, managers, and teams to produce breakthrough performance levels
- Integrates front-line and leading-edge tools such as Intranets, blitz teams, and global supplier management into quality management models
Featuring insights from presentations by IMPRO
® speakers such as Robert Galvin of Motorola and Robert Kidder of Duracell, Implementing Jurans Road Map for Quality Leadership distills more than ten years of the Juran Institutes best thinking and practices into an unparalleled resource for quality professionals, senior and middle managers, quality facilitators, and trainers.
Synopsis
Concise, convenient, to the pointa one-stop source for implementing quality leadership "At last, we now understand that quality superiority cannot be achieved by cheerleading. The journey requires many activities: managerial, technological, and statistical. Al Endres sets forth the what, the why, and the how of implementing a quality effort. This is a thoughtful, well-written book with plenty of practical examples. If you are serious about product quality, I urge you to follow this road map." Frank M. Gryna Distinguished University Professor of Management University of Tampa This book takes a no-nonsense approach to quality implementation. It explains the Juran Institutes model for TQM, introduces a road map for developing and implementing that model, and provides step-by-step guidance through each of the five phases of the implementation process: Decide, Prepare, Start, Expand, and Integrate. Using real-world examples of the actual achievements of organizations in a variety of industries and business functions, this reliable book describes exactly how to execute each phase for maximum benefit. To further expedite the learning process, each chapter includes a summary of key learning points for quick reference. Firsthand perspectives, charts, checklists, and benchmarks form a comprehensive road map for leaders and managers who need to take immediate, practical steps to implement and maintain successful quality initiatives. From the Institute whose name is synonymous with quality, this is the definitive guide to making total quality a reality in any organization.
Synopsis
"This practical guide to quality management is based on papers, presentations, and topic tracks from the Juran Institute's annual IMPRO conference for quality practitioners. It presents a complete, step-by-step road map for managers who want to introduce and sustain a successful quality initiative. This integrated model supplies the concepts, processes, and tools needed to achieve world-class quality performance in every business function and process."--BOOK JACKET.
Synopsis
Concise, convenient, to the point--a one-stop source for implementing quality leadership "At last, we now understand that quality superiority cannot be achieved by cheerleading. The journey requires many activities: managerial, technological, and statistical. Al Endres sets forth the what, the why, and the how of implementing a quality effort. This is a thoughtful, well-written book with plenty of practical examples. If you are serious about product quality, I urge you to follow this road map." --Frank M. Gryna Distinguished University Professor of Management University of Tampa This book takes a no-nonsense approach to quality implementation. It explains the Juran Institute's model for TQM, introduces a road map for developing and implementing that model, and provides step-by-step guidance through each of the five phases of the implementation process: Decide, Prepare, Start, Expand, and Integrate. Using real-world examples of the actual achievements of organizations in a variety of industries and business functions, this reliable book describes exactly how to execute each phase for maximum benefit. To further expedite the learning process, each chapter includes a summary of key learning points for quick reference. Firsthand perspectives, charts, checklists, and benchmarks form a comprehensive road map for leaders and managers who need to take immediate, practical steps to implement and maintain successful quality initiatives. From the Institute whose name is synonymous with quality, this is the definitive guide to making total quality a reality in any organization.
About the Author
AL ENDRES, former vice president of the Juran Institute, is the Director of the Center for Quality at the University of Tampa and Chair of the Department of Management. He is also an assistant professor. While at the Juran Institute, Dr. Endres was responsible for the research and development of educational material on quality systems for service organizations. He spearheaded the creation of the Juran Institute's associated training materials and workshops. Dr. Endres is also the author of Improving R&D Performance: The Juran Way (Wiley).
Table of Contents
Accelerating Performance Through Quality.
A Road Map for Accelerating Performance.
Preparing for the Journey.
Starting the Journey.
Expanding the Gains.
Integration: Perpetuating Performance Improvement.
Index.