Synopses & Reviews
This major text for students of public sector management combines well-developed management theory with research from a range of countries including Germany, Holland, Ireland, New Zealand, Sweden and the UK. The comparative focus highlights common problems and common factors in successful management across these countries.
The author integrates three traditionally separate concepts in public sector management, arguing for the development of a different kind of management than that appropriate for private enterprise:
- The notion of differential information between providers and clients in service delivery
- The notion of a core public service
- The notion of professionalism in service delivery
Throughout, the text focuses on how theory can be applied to management issues and practice, drawing on the direct reports and experiences of managers wherever possible and employing case studies with self-assessment questions to further understanding.
Public services managers who are concerned to improve their management practice or students who are seeking to understand how the particular characteristics of core public services management shape management practice, will particularly welcome this text.
Review
"I enjoyed reading this book. It provides a useful and comprehensive collection of different approaches to language and their relationships and implications for social psychology. Through his careful balance of both literature and anecdotal stories, the reader is given an accessible overview into the area." Abigail Locke, University of Derby, Social Psychological Review, October 2003
Synopsis
This is a comprehensive text on language and communication, written from a social psychological perspective. It shows how language and non-verbal activities are integrated in the process of communication and looks at what language is used for and how it works in context.
Assuming that students have not previously studied language at tertiary level, the author first introduces them to the constituent parts of language, how they fit together, and how they facilitate communication. Succeeding chapters take the functions of language in turn and illustrate how the particular units and structure operate to serve these functions. For each topic the author provides a brief review, evidence about the roles of verbal and non-verbal activity, an evaluation of the current state of knowledge in that area, and suggestions for future research. Throughout the book, a variety of complementary psychological and linguistic perspectives are represented. In all cases, descriptions and explanations are accompanied by data and experimental findings, ensuring a balanced approach.
Synopsis
This is the first text on language in communication written from a social psychological perspective that sets issues in their broader biological, sociological and cultural contexts.
Synopsis
This major text for students of public services management combines well-developed management theory with research from a range of countries including Germany, Holland, Ireland, New Zealand, Sweden and the UK.
About the Author
David McKevitt is Senior Lecturer at the University of Limerick, Eire. He is also the co-editor of Cases in Public Services Management with Alan Lawton (Blackwell, 1995).
Table of Contents
List of Fifures.
List of Tables.
Preface.
Acknowledgments.
1. Contextual Framework for Social Psychology of Language in Communication: Aims and Issues.
2. Language in and out of Context: Structure and Substance.
3. Functions of Language.
4. Non-Verbal Communication in Non-Human Creatures.
5. Human Non-Verbal Communication.
6. Encounter Regulation and Conversation.
7. Regulation of States and Behaviour of Self and Others.
8. Regulation and Marking of Social Relationships: Shaking Hands.
9. Terms of Address and Reference, and Being Polite.
10. Marking of States, Identities, and Settings: Issues.
11. Marking of States, Identities, and Settings: Data and Their Interpretation.
12. The Representational Function (F7).
13. Mass-Mediated Communication: Spirals of Spin and Broken Swords of Truth.
14. Representation and Regulation: Their Relevance to Social Class.
15. Five Theories and a Representation-As-Default Thesis.
16. Retrospect and Prospect.
References.
Name Index.
Subject Index.