Synopses & Reviews
Synopsis
Kellett and Dalton present a core text in Conflict Management derived from extensive class testing of their material. Their book helps readers understand the elements of conflict and act on that understanding by managing conflict better in each area of their lives - work, family, and community.
Synopsis
Peter M. Kellett and Diana G. Dalton's Managing Conflict in a Negotiated World is a step-by-step guide to describing, interpreting, understanding, and managing conflict. Using real conflict narratives, the first part of the book explains how and why conflict occurs in different social, cultural, and systemic contexts. Once these issues are understood, readers can learn the dialogue strategies necessary to manage conflict in each area of their lives. The authors clearly illustrate these interpretive and dialogue skills in Part II by pairing personal narratives with relevant discussion questions and challenging exercises. While the book focuses mainly on conflicts in the community, at work, and in family and interpersonal relationships, the conflict management strategies described relate to a wide variety of contexts. With their engaging writing style and thorough coverage of conflict management issues, Kellett and Dalton compel readers to examine their own conflicts for opportunities to learn, grow, communicate, and change.
Synopsis
Peter Kellett and Diana Dalton set out in this text to address the question: How do people manage conflict effectively? This is a simple question with an elusive and complex answer. To determine how to manage conflict one must first understand the meaning of conflict for those engaged in it. The authors do this by presenting a step-by-step guide to describing, interpreting, understanding and managing conflict. Using real life narratives, they explain how and why conflict occurs and strategies that one can deploy to manage the conflict. These interpretive and dialogic skills are illustrated clearly through the pairing of personal narratives with relevant discussion questions and challenging exercises. The first part of the book aims to equip readers with the ability to collect, analyze, and learn from conflicts from the perspective of developing more dialogic relationships. The second part enables the reader to apply this interpretive process to several communication contexts. With their thorough coverage of conflict management issues and their engaging writing style, Peter Kellett and Diana Dalton compel readers to examine their own conflicts for opportunities to learn, grow, communicate and change.
Description
Includes bibliographical references (p. 184-196) and index.