Synopses & Reviews
Synopsis
Learn effective, real-life strategies for defusing the most difficult confrontations an administrator faces. More than 150 school administrators helped to identify the 15 most effective strategies an educational leader can use.
Synopsis
Based upon an in-depth study of over 150 practicing school administrators, this book identifies and explains the 15 most effective strategies for defusing hostile conversations with adults.
Synopsis
Learn field-tested strategies to defuse the most challenging confrontations an administrator faces. Kosmoski and Pollack present specific techniques designed especially for the administrator who has to deal on a daily basis with griping in the faculty lounge, angry screamers, or situations that involve drugs or alcohol. More than 150 school administrators identify the 15 most effective strategies an educational leader can use, including: Handling legitimate complaints - Calming the angry screamer - Defusing situations involving drugs or alcohol - Maintaining confidentiality - Dealing with public embarrassment
Table of Contents
Defusing the angry screamer -- Dealing with embarrassment or humiliation -- Handling legitimate complaints -- Under the influence of drugs or alcohol -- Refusing to be coerced -- Discouraging the dependent personality -- Serving as mediator when friction exists -- Disabling the backstabber -- Maintaining confidentiality -- What works in all cases.