Synopses & Reviews
Housekeeping is critical to the success of today's hospitality operations. The third edition of this textbook shows what it takes to direct day-to-day operations of this department, from big-picture management issues to technical details for cleaning each area.
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The American Hotel and Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide.
The AHLEI meets and exceed its education and training mission by providing materials for all levels of hospitality personnel via: online learning, distance learning courses, videos, seminars, textbooks, and study guides.
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Table of Contents
| The Role of Housekeeping in Hospitality Operations |
|Chapter: 2 || Environmental and Energy Management |
|Chapter: 3 || Planning and Organizing the Housekeeping Department |
|Chapter: 4 || Housekeeping Human Resource Issues |
|Chapter: 5 || Managing Inventories |
|Chapter: 6 || Controlling Expenses |
|Chapter: 7 || Safety and Security |
|Chapter: 8 || Managing an On-Premises Laundry |
|Chapter: 9 || Guestroom Cleaning |
| Public Area and Other Types of Cleaning |
|Chapter: 11 || Ceilings, Walls, Furniture, and Fixtures |
|Chapter: 12 || Beds, Linens, and Uniforms |
|Chapter: 13 || Carpets and Floors |
|Chapter: 14 || Tubs, Toilets, and Vanities |