Synopses & Reviews
Housekeeping is critical to the success of today's hospitality operations. The third edition of this textbook shows what it takes to direct day-to-day operations of this department, from big-picture management issues to technical details for cleaning each area.
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| The American Hotel and Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide. The AHLEI meets and exceed its education and training mission by providing materials for all levels of hospitality personnel via: online learning, distance learning courses, videos, seminars, textbooks, and study guides. Professional certification from the AHLEI is the ultimate distinction of professional excellence for the hospitality industry. It certifies and validates competencies in conjunction with academia and industry experts for over 35 positions in the hospitality industry; designations from front-line to general manager, including the prestigious CHA - the Certified Hotel Administrator. | |
Table of Contents
Chapter: 1
The Role of Housekeeping in Hospitality Operations | | Chapter: 2 | Environmental and Energy Management |
| Chapter: 3 | Planning and Organizing the Housekeeping Department |
| Chapter: 4 | Housekeeping Human Resource Issues |
| Chapter: 5 | Managing Inventories |
| Chapter: 6 | Controlling Expenses |
| Chapter: 7 | Safety and Security |
| Chapter: 8 | Managing an On-Premises Laundry |
| Chapter: 9 | Guestroom Cleaning |
| Chapter: 10 | Public Area and Other Types of Cleaning |
| Chapter: 11 | Ceilings, Walls, Furniture, and Fixtures |
| Chapter: 12 | Beds, Linens, and Uniforms |
| Chapter: 13 | Carpets and Floors |
| Chapter: 14 | Tubs, Toilets, and Vanities |