Synopses & Reviews
Synopsis
This book brings together the theory and practice of managing public trust. It examines the current state of public trust, including a comprehensive global overview of both the research and practical applications of managing public trust by presenting research from seven countries (Brazil, Finland, Poland, Hungary, Portugal, Taiwan, Turkey) from three continents. The book is divided into five parts, covering the meaning of trust, types, dimension and the role of trust in management; the organizational challenges in relation to public trust; the impact of social media on the development of public trust; the dynamics of public trust in business; and public trust in different cultural contexts.
Synopsis
PART 1: Trust and public trust: background and definitions
1. Trust - multifaceted notion (J. Paliszkiewicz)1.1. Introduction 1.2. The meaning of trust1.3. The types of trust1.4. The dimensions of trust1.5. The role of trust in management1.6. Chapter summary
2. Understanding public trust (B. Kożuch)2.1. Introduction2.2. Theoretical background2.2.1. The nature of public organisations2.2.2. Highlighting distinctive features of public organisations2.3. Defining public trust under discipline management and organisation2.3.1. Traditional approaches to public trust2.3.2. Organisational perspective of public trust2.4. Chapter summary
PART 2: Public trust and organisational challenges
3. Public trust and organisational change (S. Magala)3.1. Introduction3.2. Organizing trust 3.3. Trusting organizations3.4. Trust in academic bureaucracy3.5. Chapter summary
4. Public trust and organisational learning in academic institutions in Poland (B. Kożuch, K. Sienkiewicz-Malyjurek, R. Lenart-Gansiniec)4.1. Introduction 4.2. Theoretical background4.2.1. Trust as a condition for effective organisational relationships4.2.2. Public trust and organisational learning as tools of managing academic institutions 4.3. Research results4.3.1. Research method4.3.2. Evaluation of the impact of trust on inter-organisational learning and knowledge creation4.4. Chapter summary
5. The role and importance of trust in the processes of human resources management (M. Bugdol)5.1. Introduction5.2. Trust in the process of selection and recruitment5.3. Trust in the process of adaptation and socialisation5.4. Trust in the process of training5.5. Trust in employee evaluations 5.6. Trust in employee motivation5.7. Control and trust5.8. Layoffs and trust5.9. Conditions for the growth and development of trust5.10. Chapter summary
6. Cultural factors of trust in a public organisation as a workplace (M. Chmielecki, L. Sulkowski)6.1. Introduction6.2. Public trust within social systems6.3. System trust as a substitute for organisational trust6.4. Public trust and culture6.5. Trust and organisational performance6.6. Chapter summary
7. Trust and strategic partnership - a barrier for developing dynamic capabilities as illustrated by the example of a public organisation (J. Sivusuo, J. Takala) 7.1. Introduction7.2. Literature review: dynamics capabilities, strategic partnership, and trust7.3. Research part7.4. Chapter summary
PART 3: The development of public trust
8. Building public trust in social media (D. Konieczna, J. Paliszkiewicz, J. Goluchowski, B. Filipczyk)8.1. Introduction8.2. Impact of social media on the development of public trust 8.3. Analysis of building public trust in the process of participatory budgets consultation8.4. Methodology of research 8.5. Results8.6. Chapter summary
9. Public service design and public trust: conceptualizing and sustainability (A. Jabloński)9.1. Introduction9.2. Public trust and public distrust9.3. Public service design (PSD) versus public trust9.4. Sustainability in public organizations