Synopses & Reviews
Most people want to do their jobs well. They don't need commands, threats, or ultimatums. What they can use more productively are direction, support, encouragement, and rewards. This book reveals how to increase commitment, competency, and productivity by stimulating each employee's intrinsic desire to excel.
Author Alex Hiam's training methods and materials are used at hundreds of corporations, and he has personally trained managers from AT&T, Ford, and the United States armed forces. His field-proven approaches have been especially adapted for this essential guide, which includes strategies for:
-- Motivational communications
-- Eliminating contaminants that cause negative attitudes
-- The use of challenge, purpose, and feedback to motivate, and much more
Table of Contents
Introduction --Quest for star performers --Creating a positive performance environment --Rethinking management communications --Using motivational communication techniques --Tackling the feelings that drive performance --Providing challenging opportunities --Using feedback to motivate --Eliminating contaminants --Transforming negative attitudes --Appealing to individual motives --Using recognition and rewards.