Synopses & Reviews
Chase, Jacobs and Aquilano: Operations Management for Competitive Advantage, 11/e (CJA) provides a current and thorough introduction to the concepts, processes, and methods of managing and controlling operations in manufacturing or service settings. The text provides comprehensive coverage, from high-tech manufacturing to high touch services with a balanced treatment. Chase, Jacobs, and Aquilano also thoroughly integrates and discusses current issues such as globalization; supply chain strategy, E-business, and ERP. The concepts are illustrated by using abundant real world examples, articles, illustrations, problems and cases. Technology is integral to the success of this course, as such, CJA also provide students and instructors with an innovative array of leading edge technology learning and teaching tools.
About the Author
Richard B. Chase is Director of the Center for Operations Management Research and Education at USC. He is widely published in both books and academic journals and is considered one of the top service "gurus" in the field. He is on the Editorial Advisory Board of the Journal of Operations Management, an Advisor to Production and Operations Management journal, and a Fellow of the Decision Sciences Institute.McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwideNicholas Aquilano is retired from the University of Arizona but is providing a critical eye to the revision. A UCLA grad and Buffa student.
Table of Contents
Section One¿Operations Strategy and Managing Change
1. Introduction to the Field 2. Operations Strategy and Competitiveness /TN2. Learning Curves 3. Project Management Section Two¿Product Design and Process Selection
4. Process Analysis /TN4. Job Design and Work Measurement5. Product Design and Process Selection¿Manufacturing TN5. Facility Layout6. Product Design and Process Selection¿Services /TN6. Waiting Line Management7. Quality Management /TN7. Process Capability & Statistical Quality Control8. Operations Consulting and Reengineering Section Three¿Supply Chain Design
Managerial Briefing 9.E-Ops© 9. Supply Chain Strategy 10. Strategic Capacity Management TN10. Facility Location 11. Just-in-Time and Lean Systems Section Four¿Planning and Controlling the Supply Chain Managerial Briefing 12Enterprise Resource Planning Systems
12. Forecasting and Demand Management 13. Aggregate Sales and Operations Planning 14. Inventory Control 15. Material Requirements Planning 16. Operations Scheduling TN16. Simulation17. Synchronous Manufacturing and Theory of ConstraintsSUPPLEMENTS A Linear Programming with the Excel Solver B Financial Analysis C Operations Technology APPENDICES A Answers to Selected ProblemsB Uniformly Distributed Random DigitsC Normally Distributed Random DigitsD Areas of the Standard Normal DistributionE Areas of the Cumulative Standard Normal DistributionF Negative Exponential Distribution: Value of e–XG Interest Tables