Synopses & Reviews
This text focuses on the major themes currently shaping the field of operations management: (1) international operations, (2) service operations, (3) quality and continuous improvement, (4) strategy, (5) use of computers and other technologies in OM, and (6) environmental issues.
Table of Contents
SECTION 1. INTRODUCTION TO OPERATIONS MANAGEMENT. Introduction. Preview of Operations Management. 1. Manufacturing Operations. 2. Service Operations. SECTION 2. OPERATIONS STRATEGY. 3. Operations Strategy. SECTION 3. STRATEGIC DECISION CATEGORIES IN OPERATIONS MANAGEMENT. 4. Forecasting Demand for Goods and Services. 5. Product Planning and Process Design. 6. Long-Range Capacity Planning and Facility Location. 7. Managing Quality. 8. Technological Developments In Operations Management. 9. Organization and Human Resources. SECTION 4. OPERATION PLANNING AND CONTROL. 10. Global Supply Chain Management. 11. Aggregate Production Planning. 12. Independent Demand Inventory Management. 13. Dependent Demand Inventory Management: Material Requirements Planning. 14. Medium- and Short-Range Capacity Planning. 15. Shop Floor Control. 16. Just-In-Time Production. 17. Design and Scheduling Of Service Systems. 18. Project Management. 19. Quality Analysis, Measurement And Improvement. SECTION 5. OPERATIONS STRATEGY REVISITED. 20. Building Competitive Advantage Through World-Class Manufacturing. SECTION 6. TUTORIALS. 1. Transportation Problems. 2. Decision Analysis. 3. Linear Programming. 4. Simulation. 5. Waiting Line Models. Appendix. Tables.