Synopses & Reviews
Operations Strategy seeks to combine knowledge management, relationship management, and advances in technology to inform the development of strategic advantage. The text adopts a value chain approach, making it ideal for higher level modules. It contains a number of features to aid the learning process--chapter introductions, chapter summaries, further reading, and boxed features.
Review
"The subject coverage is very good. There are many strong points to this book. I particularly like its straightforward, functional approach, which makes it easy for the student to understand."--Mark Godson, Sheffield Hallam University
"The text...forces students to think conceptually and this is refreshing...it offers rigorous treatment of the important concepts and their blending together throughout the text."--Brian Carlisle, Samara State University, Russia
"This text is excellent, making good use of a wide range of organizations to support and underpin the theories and arguments put forward...This text makes, in my opinion, a considerable contribution to the teaching material available in this area. An excellent text."--Ray Rogers, Coventry Business School
Synopsis
This text is designed to be appropriate for Operations Strategy modules at both undergraduate and postgraduate level. It combines knowledge management, relationship management and advances in technology to inform the development of strategic advantage. The text adopts a value chain approach and contains a number of features to aid the learning process - chapter introductions, chapter summaries, further reading and boxed features.
About the Author
David Walters is Professor, Macquarie University School of Economic and Financial Studies, Australia.
Table of Contents
Introduction: Emerging Characteristics of Value and Value Creation and Delivery * Perspectives of Value * Value as a Business Concept * Value Based Organisations: the Growth of Flexible Response and Virtual Organisations * Supply Chains and Value Chains: Definitions, Characteristics, Differences and Directions * Value Based Organisations: The Value Chain Approach * Strategic and Operational Characteristics and Components * Corporate Value, Performance Management, Coordination and Control: Issues and Options * Managing Customer Value and the Value Proposition * Core Competencies, Key Success Factors, Value/Cost Drivers and Process Management * Where Value Strategy and Value Operations Meet * Existing Value Chains * Industry Value Chains * Corporate Value Chains * Value and Value Chains in Healthcare * Value Chains in Education * Configuring the Value Chain, Structure and Performance * Configuring the Value Chain * Case Study Exercises