Part I APPROACHING ORGANIZATIONAL COMMUNICATIONCHAPTER 1 Communication and the Changing World of Work
The Inevitability of Change
The Impact of Globalization on Organizing
Outsourcing
The Rise of the Global Company
Challenges of Managing a Multicultural Workforce
BOX: WHAT WOULD YOU DO? Religious Differences in the Classroom
Global Economic Concerns
Potential Abuses of Power in the Global Marketplace
BOX: EVERYDAY ORGANIZATIONAL COMMUNICATION Globalization and You!
Contemplating Security Concerns
Understanding Urgent Organizations
Relying on Communication Networks
Changes in the Meaning of Work
The New Social Contract
Ethical Concerns
Quality of Life Issues
BOX: WHAT WOULD YOU DO? Organizational Structure and Employee Well-Being
SUMMARY
QUESTIONS FOR REVIEW AND DISCUSSION
KEY TERMS
CASE STUDY: THE CASE OF THE “ITALIAN” SHOES
CHAPTER 2 Defining Organizational Communication
The Importance of Communication Definitions and Approaches
Approaches to Organizational Communication
Communication as Information Transfer
Communication as Transactional Process
Communication as Strategic Control
BOX: WHAT WOULD YOU DO? It's Not Personal, It's Just Policy: Organizational Ambiguity in Action
Communication as a Balance of Creativity and Constraint
Organizations as Dialogues
BOX: EVERYDAY ORGANIZATIONAL COMMUNICATION Online Networking Profiles: Balancing Creativity and Constraint
Dialogue and the Situated Individual
Definitions of Dialogue
INTEGRITY AND ETHICS IN ORGANIZATIONAL COMMUNICATION
SUMMARY
QUESTIONS FOR REVIEW AND DISCUSSION
KEY TERMS
CASE STUDY: THE MANY ROBERT SMITHS
PART II THEORIES OF ORGANIZATIONAL COMMUNICATION
CHAPTER 3 Three Early Perspectives on Organizations and Communication
Why Theory?
Theories Are Partial
Theories Are Partisan
Theories Are Problematic
Classical Management Approaches
From Empire to Hierarchy
From Resistance to Domination
The Industrial Revolution
Scientific Management
BOX: EVERYDAY ORGANIZATIONAL COMMUNICATION Scientific Management at the Gym
Fayols Classical Management
Bureaucracy
Implications for Organizational Communication
The Human Relations Approach
Historical and Cultural Background
What Is Human Relations?
The Hawthorne Studies
Reflections on Human Relations
The Human Resources Approach
Maslows Hierarchy of Needs
McGregors Theory Y Management
Likerts Principle of Supportive Relationships
SUMMARY
KEY TERMS
CASE STUDY I: RIVERSIDE STATE HOSPITAL
CHAPTER 4 The Systems Perspective on Organizations and Communication
The Systems Perspective
The Origins of Systems Theory in the Sciences
Biology and General Systems of Theory
From Biology to Organizational Communication
What is a System?
Environment and Open Systems
BOX: WHAT WOULD YOU DO? Locavores, Sustainability, and Systems
Interdependence
Goals
Processes and Feedback
Openness, Order, and Contingency
The Appeal of Systems Theory for Organizational Communication
Peter Senges Learning Organization
Karl Weicks Sense-Making Model
BOX: EVERYDAY ORGANIZATIONAL COMMUNICATION: Making Sense of Your Equivocal Past
CASE STUDY II: CRISIS IN THE ZION EMERGENCY ROOM
SUMMARY
QUESTIONS FOR REVIEW AND DISCUSSION
KEY TERMS
CHAPTER 5 Cultural Studies of Organizations and Communication
The Cultural Approach
Cultures as Symbolic Constructions
Cultural Elements
Historical and Cultural Background
Competitive Pressures
Interpretive Methodology
Social Trends
Three Views of Organizational Culture
A Practical View
BOX: WHAT WOULD YOU DO? “Shooting” Employees with Motivation
An Interpretive View
Critical and Postmodern Views
BOX: EVERYDAY ORGANIZATIONAL COMMUNICATION College Radio and Community Socialization
Socialization: Integrating New Members into Organizational Cultures
Anticipatory Socialization
Organizational Assimilation
Socialization and High-Reliability Organizations
Socialization and Technology
A Communication Perspective on Organizational Culture
SUMMARY
QUESTIONS FOR REVIEW AND DISCUSSION
KEY TERMS
CASE STUDY I: STUDYING THE CULTURE OF MEETINGS
CASE STUDY II: CULTURAL CONSTRUCTIONS OF GENDER AND SEXUALITY IN COLLEGE FRATERNITIES AND SORORITIES
CHAPTER 6 Critical Approaches to Organizations and Communication
CRITICAL THEORY
Historical and Cultural Background
The Rise of Critical Theorizing in the United States
BOX: WHAT WOULD YOU DO? The (Im)Possibilities of a Living Wage
The Centrality of Power
POWER AND IDEOLOGY
BOX: EVERYDAY ORGANIZATIONAL COMMUNICATION Gender, Ideology, and Power in Career Paths
The Hidden Power of Culture: Myths, Stories, and Metaphors
The Hidden Power of Legitimation: Manufactured Consent and Concertive Control
DISCOURSE AND DISCIPLINE
The Hidden Power of Knowledge: Surveillance, the Panopticon, and Disciplinary Power
The Technological Panopticon
BOX: WHAT WOULD YOU DO? Unintentional Surveillance?
RECENT TRENDS IN CRITICAL ORGANIZATIONAL COMMUNICATION SCHOLARSHIP: ORGANIZING HEALTHY ORGANIZATIONS
Resistance: Challenging Organizational Power and Control
The Role of the Critical Researcher
SUMMARY
QUESTIONS FOR REVIEW AND DISCUSSION
KEY TERMS
CASE STUDY I: RISKY BUSINESS: CONSENT, SAFETY, AND FIREFIGHTER CULTURE
CASE STUDY II: RACING THROUGH THE HURRICANE OF AIRPORT SECURITY: ORGANIZATIONAL METAPHORS AND STANDING IN LINE
PART III CONTEXTS FOR ORGANIZATIONAL COMMUNICATION
CHAPTER 7 Identity and Difference in Organizational Life
THE HISTORY OF IDENTITY IN ORGANIZATIONAL COMMUNICATION
IDENTITY AND DIFFERENCE AS ORGANIZATIONAL PRACTICES AND PERFORMANCES
Identity Regulation
Identity Work
BOX: EVERYDAY ORGANIZATIONAL COMMUNICATION “Making Sense” of Yourself in College
IDENTITY AND DIFFERENCE AS FIXED AND "DETERMINED"
ORGANIZATIONAL IDENTITIES INFLUENCE MEMBERS' SELVES
IDENTITY NARRATIVES IN POPULAR CULTURE
BOX: WHAT WOULD YOU DO? The Secret Identity of an English Professor
SUMMARY
QUESTIONS FOR REVIEW AND DISCUSSION
KEY TERMS
CASE STUDY: VALUING IDENTITIES ACROSS FIVE GENERATIONS
CHAPTER 8 Teams and Networks: Communication and Collaborative Work
DEMOCRACY IN THE WORKPLACE
COMMUNICATING IN TEAMS
Types of Teams
BOX: WHAT WOULD YOU DO? The Dilemmas of Participative Management at a University
Communicative Dimensions of Teamwork
Team Learning
A Retreat from Teams?
Positive Collaboration
COMMUNICATING IN NETWORKS
Small-Group Communication Networks
Emergent Communication Networks
Analyzing Communication Networks
BOX: EVERYDAY ORGANIZATIONAL COMMUNICATION Networking on Campus:
Interorganizational Communication Networks
The Digital Networked Society
CREATIVITY AND CONSTRAINT IN TEAMS AND NETWORKS
SUMMARY
QUESTIONS FOR REVIEW AND DISCUSSION
KEY TERMS
CASE STUDY I: SPELLMAN GARDENS
CASE STUDY II: THE NETWORKED COMMUNITY
CHAPTER 9 Communicating Leadership
LAYING THE FOUNDATION: USEFUL INSIGHTS FROM PRIOR THEORETICAL FRAMES
Trait Leadership
Leadership Style
Situational Leadership®
Transformational Leadership
Discursive Leadership
LEADERSHIP RECONSIDERED: EFFECTIVE LEADERSHIP HABITS
Habits of Mind
Habits of Character
Habits of Authentic Communicative Performance
BOX: EVERYDAY ORGANIZATIONAL COMMUNICATION Grooming Servant Leaders through Service Learning and Community Engagement
LEADING THE ORGANIZATION: COMMUNICATING WITH EMPLOYEES
Openness
Supportiveness
Motivation
Empowerment
THE DARK SIDE OF LEADERSHIP: BULLYING AND HARASSMENT
Bullying in the Workplace
BOX: WHAT WOULD YOU DO? Effective Responses to Bullies, Harassers, and Bosses Who Mistreat Subordinates
Harassment and Sexual Harassment
SUMMARY
QUESTIONS FOR REVIEW AND DISCUSSION
KEY TERMS
CASE STUDY: WHEN LEADERSHIP STYLES COLLIDE
CHAPTER 10 Organizational Alignment: Managing the Total Enterprise
POSITIONING THE ORGANIZATION
Competitive Strategy
Types of Business Strategies
Strategy and the Business Life Cycle
STRATEGIC ALIGNMENT
BOX: EVERYDAY ORGANIZATIONAL COMMUNICATION Helping Colleges and Universities Do What They Do Best
HUMAN RESOURCES
Talent
Organizational Development
ORGANIZATIONAL LEARNING
Learning Basic Skills
Learning New Technologies \
BOX: WHAT WOULD YOU DO? Blogaholics and Twitterphiles
EFFECTS OF COMMUNICATION TECHNOLOGY
Synchronicity and Media Richness
Social Media and the Urgent Organization
Secrecy and Privacy
Mediated Interpersonal Communication
SUMMARY
QUESTIONS FOR REVIEW AND DISCUSSION
KEY TERMS
CASE STUDY I: STRATEGICALLY ALIGNING SCHOOL FOOD POLICIES
APPENDIX A Field Guide to Studying Organizational Communication
References
Author Index
Subject Index