Synopses & Reviews
Base your business decisions on up-to-the-minute "snapshots" of your company's performance. Because they can be customized to track indicators specific to your organization's success, Performance Scorecards are a busy manager's best resource for quickly aligning strategy and promoting behaviors that lead to desired results. Use them to gauge sales, employee satisfaction, quality-whatever factors most influence your company's progress. You'll be able to make better, more informed decisions, guide and manage shifts in business direction, and keep every employee focused on important business goals. Through their fictional account of manager Vince Sharp's use of the scorecards, Chang and Morgan show readers exactly how the process works. .
Synopsis
F hrungskr fte m ssen heutzutage eine wahre Flut von Berichten, E-Mails und Besprechungen bew ltigen. Dadurch wird es immer schwieriger, die tats chliche Leistung des einzelnen und auch des Unternehmens zu messen. Anhand der spannenden, fiktiven Geschichte des Managers Vince Sharp vermittelt der Autor, wie man Performance Scorecards implementiert. Performance Scorecards ist ein Me instrument f r Unternehmensperformance, das St rken und Schw chen in allen Unternehmensbereichen aufdeckt. Dieser neue, flexible Ansatz zu Performance Scorecards hat den Vorteil, da Ma nahmen auf die ganz spezifischen Bed rfnisse des jeweiligen Unternehmens zugeschnitten werden k nnen, um Unternehmensstrategien aufeinander abzustimmen und Verhaltensweisen f rdern, die zu den gew nschten Ergebnissen f hren. Dieses Buch zeigt auf spannende und unterhaltsame Weise, wie man der Unternehmensperformance zu neuem Aufschwung verhilft.
About the Author
RICHARD CHANG, Ph.D., president and CEO of Richard Chang Associates, Inc., is an internationally recognized management consultant whose clients include Toshiba, Marriott, Fidelity Investments, Hasbro, and Universal Studios. He has served as chair of the board for the American Society for Training and Development and as a judge for the prestigious Malcolm Baldrige National Quality Award.
MARK W. MORGAN, Ed.D., is a senior consultant with Richard Chang Associates, Inc., and serves as an examiner for the Malcolm Baldridge National Quality Award. He also taught at the Florida Institute of Technology and the University of Central Florida.
Table of Contents
The Authoring Team xiii
Preface xv
Acknowledgements xix
Introduction xxi
1 The Performance Problem 1
2 Setting the Stage for Scorecards 9
3 Collect Scorecard Inputs 19
4 Create Your Scorecard 39
5 Cultivate Your Scorecard 57
6 Cascade Your Scorecard 83
7 Connect Your Scorecard 109
8 Confirm Your Scorecard 129
9 Knowing the Score 155
References 161