Synopses & Reviews
This book is about the organization and delivery of welfare services, a subject that is currently the focus of hot debate as successive governments seek to "modernize" public services in response to recent social, economic and political change. Written specifically for a student readership, it provides a critical and contemporary exploration of the organizational models, processes and structures associated with different approaches to welfare, including traditional post-war approaches and the new right. Particular emphasis is given to the formulation and implementation of policy under the current British Labour government.
About the Author
Chris Miller is Principal Lecturer in Applied Social Studies, Faculty of Health and Social Care, University of West of England.
Table of Contents
Introduction * Organising and Delivering Welfare * Labour, Modernisation and the Third Way * A Mixed Economy of Welfare: A Plurality of Providers and a Diversity of Service User Relationships * The Changing Role of the Non-Profit Sector * Managing, Leading, or Learning? * Producing Quality Services * Working Collaboratively, Working in Partnership * The Engagement of Users * A Community Focused Approach * Capacity Building and Civic Engagement * References * Index