Synopses & Reviews
Many organizations are demanding increased quality levels from ICT service providers, often irrespective of whether these services are outsourced or supplied in-house. Service management (SM) is the integrated approach to the management of ICT service requirements and levels. This new publication outlines the background, operation and benefits of a variety of service agreements, and includes models for the design of a service catalogue and service agreement development.
Synopsis
Service Management (SM) is the integrated approach to the management of ICT service requirements and levels. This work outlines the background, operation, and benefits of a variety of service agreements, and includes models for the design of a service catalogue and service agreement development.