Synopses & Reviews
Recurring performance problems can undermine an organization's effectiveness and morale. This practical workbook will help managers to feel confident about dealing with repeated performance problems by showing what stages to follow, even when formal discipline is called for. With detailed examples and sample interview dialogues, this confidence-building, self-study guide will help managers:
-- deal with problems of discipline,
-- improve coaching skills,
-- counter the effects of poor performanc and
-- cope with exceptional circumstances