Synopses & Reviews
An invaluable reference for professional secretaries and other office workers as well as those who deal with customers over the phone.
Synopsis
This invaluable,practical reference provides useful tips to anyone who deals with the business world through the phone.
Table of Contents
Chapter 1: Telecommunications in Business.Chapter 2: Communications Systems and Equipment.Chapter 3: Basic Telephone Communications Skills.Chapter 4: Receiving and Making Calls.Chapter 5: Professional Telephone Management.Chapter 6: International Telephone Communications.Chapter 7: Telemarketing.Chapter 8: Customer Service.Appendix A: Area Codes for Major Cities in the United States and Territories.Appendix B: International Calling Codes for Countries and Major Cities.Appendix C: Teh 24-hour clock