Synopses & Reviews
The perfect introduction or refresher on the basics of managing a business. Using the functional management approach, this book covers planning and decision making, organizing, leadership and control. It takes a practical, "hands-on" approach to the realities of management, combining the theoretical with the highly practical. Completely up-to-date, this book covers such subjects as TQM, customer satisfaction, ISO 9000, benchmarking, re-engineering, cultural diversity, and more. Andrew J. DuBrin is a Professor of Management in the College of Business at Rochester Institute of Technology.
Table of Contents
PART I: INTRODUCTION TO MANAGEMENT. 1. The Manager's Job. 2. International Management, Cultural Diversity, and the Internet. 3. Ethics and Social Responsibility. 4. Managing for Quality and Customer Satisfaction. PART II: PLANNING. 5. Essentials of Planning. 6. Problem Solving and Decision Making. 7. Specialized Planning and Decision Making Techniques. PART III. ORGANIZING. 8. Job Design and Work Schedules. 9. Organization Structure, Culture, and Change. 10. Staffing and Human Resource Management. PART IV: LEADING. 11. Leadership. 12. Motivation. 13. Communication. 14. Teams, Groups, and Teamwork. PART V. CONTROLLING. 15. Essentials of Control. 16. Managing Ineffective Performers. PART VI: MANAGING FOR PERSONAL EFFECTIVENESS. 17. Enhancing Personal Productivity and Managing Stress. Glossary. Index.