Synopses & Reviews
Synopsis
Following on from his previous book, The Customer's Victory, Fran ois Dupuy here outlines how to manage a change process. Using practical examples from new case studies and discussion of current theories of organisational change this book explains how true organisational change can be effected in both private businesses and public organisations. With a strong pedagogical format, case studies and a helpful glossary of terms, this is an invaluable guide both for managers having to deal with change implementation and for students and researchers of change management.
Synopsis
Introduction Change: Yes, But What? The Process: From Symptom to Problem The Process: Looking for the Priorities The Process: From Priorities to Levers Implementation: The Moment of Change Implementation: Playing on Trust The Particular Case of Public Organisations Conclusion