Synopses & Reviews
Companies and work have undergone significant change in the last two decades, and a new productive model has emerged. This book shows how this model works and argues that it has a high degree of coherence in terms of the integration of functions within companies and the relation between "just in time" teamwork and new ways of employee mobilisation which together lead to increased productivity. From this evidence Durand creates a new and challenging theory of services which is nevertheless firmly rooted in the concrete experience of workshops and offices.
Synopsis
Companies and work have undergone significant change, and a new productive model has emerged. This book shows how the model works, showing its high degree of coherence in terms of the integration of functions within companies. This book creates a new and challenging theory of services, rooted in the concrete experience of workshops and offices.
Table of Contents
Introduction * The mutations of labor * The paradox of constrained involvement * Reforming corporate structures * The tight flow rules. Work under time constraints * The "modèle de la compétence" * The reshaping of labor: the tight workflow and the mobilization of employees * The Fragmentation of the labor market and the mobilization of employees Information technology and the service industry: White collar work * The explosion of the service industry * A more difficult though more interesting work? Intensification and autonomy * Unionism and globalization * Conclusion * From globalization to the tight workflow * *