Synopses & Reviews
Synopsis
Change keeps accelerating. Half of key business
decision-makers say constant, disruptive change is now a major challenge. Dizzy
from a kaleidoscope of fashionable strategies, from digital transformation to
hybrid work to disruptive innovation, leaders need a new approach.
It's time to embrace a holistic approach to change -- to
re-architect your business to be fully responsive. A responsive organization,
faced with change, doesn't just withstand or flex -- it embraces change
and continuously exploits it for competitive advantage.
The responsive organization stands on three pillars.
First, a customer-centric mindset. Gather data relentlessly;
spread insights across the organization.
Second, operational excellence. Redesign processes for both
efficiency and flexibility, with change in mind.
Third, enterprise agility. Evolve continuously to deliver
more value to customers.
You'll learn from groundbreaking organizations that embraced
these qualities. Like the credit union where cross-functional teams identified
and then eliminated a key customer pain point: blocking questionable charges on
debit cards. As it transformed processes and flexed systems, customer
satisfaction spiked and service calls dropped by half.
Read how a massive health services company reengineered its
scheduling systems to boost efficiency -- and responded in scant weeks to the
challenge of COVID-19. Or the huge tech company division that embraced agility
and streamlined product and marketing decisions even as it doubled in size.
Four practical steps, iterated over and over, advance the
responsive transformation.
1. Start
with a vision that enables coordinated action.
2. Add
systems thinking for a holistic perspective on change.
3. Empower
teams to make decisions quickly and effectively.
4. Embrace
feedback loops that enable rapid course corrections.
The most responsive 15% of companies consistently deliver
better business results, from sales growth to share price. Responsiveness
changes everything. We'll show you how to embrace it and turn change into
your biggest competitive advantage.