Synopses & Reviews
Synopsis
Here is the companion to This Is Service Design Doing--with all the Methods you need. Here is the printed version of the Method Companion to . #TiSDD briefly described more than 50 design methods, offering expanded versions online. This convenient printed version of those full-length methods will help you and your teams work to improve the quality of interaction between service providers and customers.
The methods in this companion guide are organized for easy reference in an extensive library, which is broken down into the categories of research, ideation, prototyping, and facilitation. These expanded, step-by-step descriptions offer alternatives to many methods, and take some common pitfalls into account. Through tips from experts, you will learn how to confidently apply each of the design methods discussed in the original book, using them to run successful and engaging workshops and projects.
Synopsis
In this book, you ll find 54 hands-on descriptions that help you DO the key methods used in service design. These methods include instructions, guidelines, and tips-and-tricks for activities within research, ideation, prototyping, and facilitation. This is the print version of the method companion to the book This Is Service Design Doing (#TiSDD). It includes the same content that you can find free on the book website, tisdd.com, but nicely revisualized and presented in a professional bound format.
Caveat: While methods are the building blocks of a service design process, owning a pile of bricks does not make you an architect or even a bricklayer. Success in doing service design certainly requires a mastery of these methods. However, you must also be able to combine them into a process that fits the context and needs of your organization and guide people through this new way of working.
This book only contains the building blocks the methods. It doesn t detail how to assemble them into a cohesive design process or how to plan or manage it. Neither does it describe why people should invest in service design nor explain how to bring service design to life in your organization. For all of this (and more), please read This Is Service Design Doing.