Synopses & Reviews
TQM: Text with Cases is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class perfo
Table of Contents
The Foundations of TQM- Understanding quality; Models and frameworks for TQM; Leadership and commitment; Planning- Policy, strategy and goal deployment; Partnerships and resources; Design for quality; Performance- Performance measurement frameworks; Self-assessment, audits and reviews; Benchmarking; Processes- Process management; Process re-design/engineering; Quality management systems; Continuous improvement; People- Human resource management; Culture change through teamwork; Communication, innovation and learning; Implementation - Implementing TQM; Case studies.