Synopses & Reviews
This guide will prove an indispensible tool for conceptualizing, developing and monitoring training methods in today's automated office. It provides a detailed discussion of the evolution of automated office systems and examines the various training techniques in use today. Special attention is given to managing human resources in the training process and to problems involved in teaching people to use highly technical and complex equipment effectively. Such topics as utilizing equipment fully, the use of outside specialists and consultants, conducting training needs analysis, cost-benefit analysis, keeping up with new technology, and tackling user resistance are covered. A highly detailed table of contents, glossary and general subject index facilitate quick, easy reference.
Table of Contents
Information Technology And Office Work
The Goals Of Training
Training Within The Corporation
Training Tools
Assembling A New-Age Training Team
Initiating A Training Program
Determining Training Needs
Obstacles To Training
Designing The Curriculum
Implementing The Training Program
Corporate Computer Literacy--A Goal
Glossary of Terms
Index