PART I. THE WRITING PROCESS 1. Getting Ready
*At a Glance: The Writing Process
Writing Systematically: An Introduction and Case Study
*Voices from the Workplace
Writing for Results
Summary: Getting Started
2. Organizing Your Information
*At a Glance: Organization
Voices from the Workplace
Outlining
Essential Organizing Patterns
Summary: Organizing Your Information
3. Writing the Draft
*At a Glance: Drafting
*Voices from the Workplace
Time-Management Tactics
Keeping Your Audience in Mind
Development Strategies
Writing an Opening
Writing a Closing
Case Study: Drafting the Lifemaker Brochure
Summary: Writing the Draft
4. Revising the Draft
*At a Glance: Revision
*Voices from the Workplace
Content and Organization
Coherence
Emphasis
Point of View
Language
Proofreading
Physical Appearance
Case Study: Revising the Lifemaker Brochure
Summary: Revising the Draft
PART II. ESSENTIAL SKILLS: COLLABORATION, RESEARCH, AND DESIGN
5. Collaborative Writing
*At a Glance: Collaboration
*Voices from the Workplace
Advantages and Disadvantages of Collaborative Writing
Functions of the Collaborative Writing Team
The Role of Conflict in Collaborative Writing
Leading a Collaborative Writing Team
Collaborating with Other Departments
Summary: Collaborative Writing
6. Researching Your Subject
*At a Glance: Research
Voices from the Workplace
Conducting Primary Research: Experience, Interviews, Observations, and Questionnaires
Conducting Secondary Research: The Library and Internet
Evaluating, Recording, and Acknowledging Sources
Documenting Sources
Summary: Research
7. Designing Effective Documents and Visuals
*At a Glance: Design
*Voices from the Workplace
Designing Documents
Creating Visuals
Summary: Designing Effective Documents and Visuals
PART III. WRITING AT WORK: FROM PRINCIPLE TO PRACTICE
8. Understanding the Principles of Business Communication
*At a Glance: Communication Principles
*Voices from the Workplace
Selecting the Appropriate Medium and Form
Writing and Formatting Letters
Writing and Formatting Memos
Sending E-Mail and Instant Messages: Protocol and Strategies
*Instant Messaging in the Workplace
Writing International Correspondence
Summary: Understanding the Principles of Business Correspondence
9. Writing Business Correspondence
*At a Glance: Routine, Positive, and Negative Messages
*Voices from the Workplace
Routine and Positive Messages
Sensitive and Negative Messages
Summary: Writing Business Correspondence
10. Writing Informal Reports
*At a Glance: Informal Reports
*Voices from the Workplace
Planning and Writing Informal Reports
Types of Informal Reports
Summary: Writing Informal Reports
11. Writing Formal Reports
*At a Glance: Formal Reports
Voices from the Workplace
Transmittal Letter or Memo
Body
Back Matter
Summary: Writing Formal Reports
*12. Writing Instructions
*At a Glance: Instructions
Voices from the Workplace
Planning Instructions
*Writing Instructions
Using Illustrations and Design Principles
*Testing for Usability
Summary: Writing Instructions
13. Writing Proposals
*At a Glance: Proposals
Voices from the Workplace
*Planning and Writing Proposals
Internal Proposals
*External Proposals
Summary: Writing Proposals
14. Giving Presentations and Conducting Meetings
*At a Glance: Presentations and Meetings
*Voices from the Workplace
Preparing and Delivering Presentations
Listening
Conducting Productive Meetings
Summary: Giving Presentations and Conducting Meetings
15. Writing for the Web: Rhetorical Principles
*At a Glance: Web Content
*Voices from the Workplace
Writing for Rapid Consumption
Crafting Content for the Web
Highlighting Information
Posting an Existing Document
Protecting the Privacy of Your Users
Documenting Sources of Information
Summary: Writing for the Web
16. Finding the Right Job
*At a Glance: Resumes and Interviews
*Voices from the Workplace
Determining the Best Job for You
Preparing an Effective Résumé
Writing an Effective Letter of Application
Doing Well in the Interview
Sending Follow-Up Correspondence
Sending a Resignation Letter or Memo
Summary: Finding the Right Job
*PART IV. REVISION