Synopses & Reviews
Here is the inside story of the development of XSEL, one of the first successful, large-scale expert systems. Discusses management problems that arose during development and how they were solved, and makes special note of the success of end-user involvement in system design. Highlights the human dramas, the processes, problems and triumphs during the life of the project.
Table of Contents
DESIGN, PARTICIPATION AND CULTURE.
Designing Systems--Retrospect and Reality.
Participation and Systems Design.
Innovation and the Digital Culture.
THE U.S.
DEVELOPMENT OF XSEL.
The Technical Development of XSEL.
Starting the Design Task.
Learning by Design.
Improvement and Implementation.
U.S.
Acceptance and Success.
MOVING XSEL INTO EUROPE.
XSEL in Europe: Planning for Change.
XSEL in Europe: Planning Continues.
The U.K.
Sales Offices.
The XSEL Pilot in Europe.
LESSONS FROM THE JOURNEY.
Designing and Managing in a Turbulent Environment.
Implementing XSEL in Europe.
References.
Index.